Frequently Asked Questions

1. How do I download the StreetSmart app?

Answer: You can download the StreetSmart app from the App Store (iOS) or Google Play Store (Android) by searching for "StreetSmart Bahamas".

2. Is the StreetSmart app free?

Answer: Yes, the StreetSmart app is free to download and use.

3. Can I use StreetSmart without an internet connection?

Answer: While an internet connection is required to download the app and access certain features, the app can be used offline once it has been downloaded.

4. How can I customize and book tours using the StreetSmart app?

Answer: To customize and book a tour in the StreetSmart app, select the "Tours" option from the main menu and follow the prompts to select the locations and activities you want to include in your tour. The StreetSmart app allows you to customize tours according to your preferences of activity type, price, and many other options.

5. Can I use the StreetSmart app on all of the major islands of The Bahamas?

Answer: Yes, the StreetSmart app now covers all of the major islands of The Bahamas.

6. Is the StreetSmart app safe to use?

Answer: Yes, the StreetSmart app is safe to use. It includes an SOS feature for reporting incidents or emergencies, and all vendors and service providers on the app have been vetted for safety and quality.

7. How do I earn rewards points in the StreetSmart app?

Answer: You can earn rewards points in the StreetSmart app by visiting participating vendors and historical sites, and redeeming them for discounts and special offers.

8. Can I cancel a tour that was already booked?

Answer: Yes, all tour bookings can be cancelled and are eligible for a refund in line with our Cancellation and Refund Policy.

9. How do I use the cruise departure alert feature in the StreetSmart app?

Answer: To use the cruise departure alert feature, select the "Departure Alert" option from the main menu and follow the prompts to set up a notification for your cruise ship departure time.